ATA Advantage
Customer Services Available
ATA Scientific offers a complete range of customer services to support your instrument throughout its entire lifecycle — from selection and setup through to ongoing use and optimisation.
Getting Started & Setup
- Pre-sales testing to verify system performance prior to delivery
- Instrument installation and commissioning
- Operator training conducted in line with manufacturer and ACA requirements
Maintaining & Supporting Performance
- Routine and preventative maintenance tailored to customer and regulatory requirements
- Supply of spare parts, consumables, and — where available — calibration standards
- Many items held ex-stock in Sydney for faster turnaround
Repairs, Upgrades & Optimisation
- Instrument repairs and system upgrades, performed on site or in our workshops
- Method development and creation of Standard Operating Procedures (SOPs)
- Applications support and training for new or advanced users