Scientific equipment, support and training
The chances are that every time you purchase a new piece of scientific equipment, for example a particle size analyser or something similar, there is much more involved than the purchase itself. You need to face up to the likelihood that staff training is going to be necessary and that’s why it’s important to choose your supplier carefully.
One of the most important elements in purchasing sensitive scientific equipment is to ensure that the support services provided by your supplier can meet your requirements. As a general rule, most overseas manufacturers choose their representatives carefully but in any case it is up to the local suppliers to perform to the high standards that are expected of them. More importantly, it is up to you as the purchaser to reassure yourself that you will not be left in the lurch and you can rely upon your supplier.
It goes without saying that investing in staff training is an absolute must. It is foolhardy to invest in highly sophisticated equipment and neglect the importance of using it to its optimum level. Not only will you get the best out of the your investment but also training stimulates employees and will boost morale. It’s important not to consider staff training as a one-off event. With staff turnover and the likelihood of staff being involved in the use of other pieces of equipment, ongoing training is the best way to keep skills at their optimum levels.
Apart from training, you should look for the following characteristics in the firm from whom you are purchasing your critical equipment.
- Presales testing. All new equipment should fulfil certification requirements whether they be regulatory or otherwise. Your supplier should be able to ensure this.
- Routine maintenance. Ideally, your supplier should offer a regular maintenance schedule so that that the equipment is maintained to perform at peak levels.
- Consumables. If the equipment needs a regular supply of consumables, ensure that your supplier is able to supply these ex-stock so that you do have to wait for the arrival of supplies. This way you will avoid costly downtime.
Follow these simple tips on the purchase of your next piece of scientific equipment, whether it be laser diffraction equipment or not, and you can be assured that the support and training you have organised will maximise the benefits of your investment.