If you’re an ATA Scientific customer and require help in the operation or repair of an instrument please complete and submit the request form below.

    Help Request

    Required field*

    Instrument details

    Is the instrument under warranty :yesno

    Note: Providing us with the serial number will enable us to respond sooner.

    Help required (you may tick more than one box) :

    Advice to new users regarding instrument operation<sup>1</sup>An assessment of the reliability of data/measurement results<sup>1</sup>Assistance with method development/Standard Operating procedures<sup>2</sup>Routine maintenance and/or calibration<sup>2</sup>Purchase consumables, Standards or Spares<sup>2</sup>Breakdown repair<sup>2</sup>Operator training<sup>2</sup>Other

    1. These are remote services provided by phone and email.

    2. These are usually on site services and materials which require a quotation and a purchase order.

    Send through your help request details and we will contact you to
    arrange the assistance you require

    Customer Services available

    • Pre-sales testing, installation and operator training. These are conducted according to the manufacturer’s and ACA requirements.
    • Routine maintenance according to customer and regulatory requirements.
    • Instrument repairs and upgrades, both on site and in our workshops.
    • Supply of spares, consumables and where available calibration standards. Many of these items are available ex stock Sydney.
    • Method development and Standard Operating Procedures.
    • Applications support and training of new operators.

    Online training

    Many of our suppliers provide free training material, scientific articles and references on their web sites. Click on our suppliers to link to their web sites.