How we support our customers
Listening to requirements
The essence of what we do is to provide the instruments and know-how for you to obtain meaningful and reliable analytical results. We do this by listening to your requirements and taking care to supply the most suitable technology together with on-going help.
We represent a group of highly regarded international companies. Their range of innovative instruments are applicable across the Particle, Surface, Life and Material Sciences.
Established over 30 years ago we have built an extensive customer base throughout Australia and New Zealand. This includes Universities, CSIRO and a diverse range of companies in the pharmaceutical, polymer, chemical and mining industries.
Specialist advice & training
Our people have an extensive range of skills and experience in analytical technologies, especially particle and protein characterisation. We can support you with ongoing applications assistance and by encouraging the adoption of standard operating procedures. Advice regarding instrument operation and optimisation of data quality are freely available by phone and email.
To help you get the best from your instrument we also offer a range of events throughout the year including training courses, workshops and seminars. Training courses cover the fundamentals of the measurement technique, instrument operation, familiarity with software and data interpretation. Practical demonstrations form an important part of the training.
Long-term technical services
A full range of technical services are provided by our engineers including operator training, preventative maintenance, repair and upgrades. The objective is to ensure that your instruments are always in working order and producing reliable results.
Our customer support is over the long term and usually over the lifetime of the instrument. We provide this long term support, so that you can enjoy the maximum benefit from our products and services
There is constant change in analytical technologies. We will meet the demands of new challenges by continuing to invest in the technical capabilities of our people.
