Customer Help Centre

If you’re an ATA Scientific customer and require help in the operation or repair of an instrument please complete and submit the request form below.

Help Request

*Required field

* Organisation/Company :

* Department :

* Title :

* First name:

* Family name:

* Address :

* Phone :

* Email Address :

Instrument details

* Manufacturers name :

Software version :

* Model :

* Serial Number (Main Module) :

Note: Providing us with the serial number will enable us to respond sooner.

Is the instrument under warranty :

Yes No

Please enter your Priority Customer registration number

Help required (you may tick more than one box) :

Advice to new users regarding instrument operation ¹
An assessment of the reliability of data/measurement results ¹
Assistance with method development/Standard Operating procedures. ¹
Routine maintenance and/or calibration ²
Purchase consumables, Standards or Spares ²
Breakdown repair ²
Operator training ²
Other

Please detail your requirements. :

1 These are remote services provided by phone and email.
2 These are usually on site services and materials which require a quotation and a purchase order.

Type the characters from the picture below

Customer Services available

• Pre-sales testing, installation and operator training. These are conducted according to the manufacturer's and ACA requirements.
• Routine maintenance according to customer and regulatory requirements.
• Instrument repairs and upgrades, both on site and in our workshops.
• Supply of spares, consumables and where available calibration standards. Many of these items are available ex stock Sydney.
• Method development and Standard Operating Procedures.
• Applications support and training of new operators.

On line training

Many of our suppliers provide free training material, scientific articles and references on their web sites. Click on our suppliers to link to their web sites.